Postcast

Help & contact

Something not working, or a question we haven't answered? Write to us - we read every message.

Email support

hello@inaxxe.com

To help us help you faster, include the email address of your Postcast account, what you were trying to do, and a screenshot of any error.

Common questions

How do I connect my social accounts?

Open Connections and pick a platform (TikTok, YouTube and LinkedIn). Each connection is set up once - after that you publish from the New post page. If a connection later stops working, reconnecting it from the same page fixes it in place.

Why did my post fail?

The reason is shown next to the failed post on your Posts page. The most common cause is a connection that has expired or lost a permission - reconnect it from Connections and try again. Each platform also has its own rules (video length, format, text-only posts not allowed on some), which the error message names.

I didn't get the verification email

Check your spam folder first - it can take a minute or two to arrive. Then log in and use "Resend verification email" on the page you land on. If it still doesn't come, email us from this page and we'll sort it out.

I forgot my password

Use Reset password and enter your account email - we'll send you a link to choose a new one.

How do I change or cancel my subscription?

Open Billing and choose "Manage subscription" - you can update your card, switch plans or cancel there.

How do I disconnect an account or revoke access?

Delete the connection from Connections - that removes the stored access credentials from Postcast. You can also revoke Postcast's access from the platform's own security settings; see data deletion for details.

How do I delete my account and data?

Open Delete account from the account menu (top right), confirm with your password, and your account, connected-account credentials, posts and uploaded files are deleted immediately and any subscription is cancelled. Can't log in? Email hello@inaxxe.com from your account address and we'll do it for you.

Terms · Privacy · Data deletion